How do I download and read your digital items?
Digital items will be sent to you as soon as possible once the payment has been completed as an attachment to your email. If you experience problems opening the attachment, the digital item could be uploaded in an uploading site upon request. If you have any questions about downloading or using our digital items, please don't hesitate to contact us at email@example.com
What exactly is a digital item?
What exactly is an digital item? Put simply, digital items are electronic books, reports, and software that can be read on a computer screen or printed out to paper. Digital items come in the form of simple programs that you can download and store on your PC. Digital items offer a high level of interactivity not possible in print editions. This makes digital items the perfect medium for 'step by step' guides, 'how to' guides and so on, because you can immediately connect to additional information or resources at exactly the moment you need them. For example, Your Step By Step Guide To Success On The Internet contains hundreds of links to websites, free software downloads and other relevant ebooks -- directly from the pages of the book itself. Digital items can be delivered in an instant and at free delivery (via direct download from the Internet or as an attachment to an email message). There are a number of different digital item formats that work on different types of computers and use different types of 'reading' software.
What kind of payment methods do you accept?
We accept secure online payment with all the following methods: Personal and Cashiers Cheques, Paypal and Google Checkout which is backed up by Visa, MasterCard, American Express, Visa-Debit, MasterCard-Debit, Discover and Amex.
How do I claim my refund if I'm not satisfied?
To claim your full 50% refund (Due to Paypal Charges), simply contact us, within the 3 days of the guranatee, asking for the refund and including your name, e-mail address and order number. If you don't have the order number anymore, just send us a message containing your name, address, e-mail address and the approximate date when you ordered the ebook in question. We'll get working on having your money repaid in 50%. Please allow up to 10 business days for the money to arrive back on your account. You're not obliged to tell us why you want a refund, but your comments and criticisms are always welcome.
Do I have to give an ebook back if I claim a refund?
No. You are free to keep the book with our compliments. We're able to offer this level of guarantee because the vast majority of our customers are honest people who will not seek a refund if they are happy with their purchase.
Do you have after-sales support?
Yes. If you have any difficulty at all downloading or using our ebooks, simply contact us at firstname.lastname@example.org and we'll gladly help you out. In the event that you discover that the ebook is not compatible with your computer system, we'll issue you with a replacement/refund.
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